How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. If you didn't get any tracking link after placing your order, email us at contact@orestcomfort.com.

What is your return policy?

Please check our return/refund/exchange policy here.

What's the best way to use the Wedge Pillow?

For upper body elevation, position the higher end under your back and head. For leg elevation, place it under your legs. You can also use it for back support while sitting. Experiment to find what feels most comfortable for your needs.

What should I do if my order is uncomfortable or does not suit my needs?

To ensure your satisfaction, we encourage you to contact us before purchasing if you have any concerns or need assistance in choosing the right product. Please confirm your order carefully before completing it. However, if you find that your order is uncomfortable or doesn't suit your needs, you can also refer to our return and exchange policy for guidance on the next steps

What products can best support my spine while sitting and driving?

For spine support while sitting and driving, we recommend our backrest and tailbone cushion. You can also explore our travel combo collection for more options: Car Travel Combo

FAQs – Orest Comfort

Q: How can I contact customer support?

You can contact our customer support through our contact us page. For more help, you can also reach out to us via direct WhatsApp chat.

FAQs

Get frequently asked question answers

1. How can I contact customer support?

You can reach us via live chat on our website,
WhatsApp, or email. Our team is available:

Weekdays: 9:00 AM – 8:00 PM
Weekends: 10:30 AM – 8:00 PM

We’re happy to help!
Please note that these hours may vary slightly during festivals or special occasions.

2. What if the product doesn’t suit me?

We’re confident in our comfort solutions.
However, if the product isn’t a good fit, you can request an exchange or return
within the policy timeline. Contact our team to guide you through the process.

3. Which cushion or pillow should I choose for back pain or driving?

Backrest or Lumbar Support Cushion for long sitting hours or office chairs
Coccyx Cushion for tailbone pressure relief
Travel Pillow Combo for frequent travelers and drivers

Still unsure? Reach out, and we’ll guide you
personally.

4. How do I use the Orthopaedic Wedge Pillow?

The wedge pillow can be used in multiple ways:

Place under your upper body for elevation
Use under legs to improve circulation
Ideal for post-surgery recovery, acid reflux, or back pain

5. Are OREST's fabrics skin-friendly or allergy-safe?

Yes. We use high-quality, breathable, and OEKO TEX-certified fabrics like cotton and bamboo blends—safe for sensitive skin.

6. How do I know which size or type is right for me?

Each product page includes dimensions and recommended uses. If you're still unsure, our team can help you select the perfect fit based on your needs.

7. What’s special about OREST memory foam and gel products?

OREST uses German-engineered technology for premium orthopaedic comfort. Our gel-infused foam provides:
• Pressure relief
• Body contouring
• Cooling comfort
This makes them ideal for extended use in any lifestyle.

8. Do you offer OEM/private label manufacturing?

Yes, we provide:
• OEM & white-label solutions
• Customization in size, shape, fabric & packaging
• Corporate gifting options

9. What is the minimum order quantity (MOQ) for OEM orders?

MOQ varies by product and customization level. Get in touch with your requirements, and we’ll share a tailored quotation.

10. Can we request product samples before bulk orders?

Absolutely. We offer paid sampling so you can test our product quality and packaging before confirming your order.

11. Can you export globally and handle logistics?

Yes. We provide:
• Global shipping
• Custom packaging & labelling
• Export documentation & regulatory compliance
Let us know your destination, and we’ll assist with a logistics plan.

12. How long does delivery take?

• Domestic orders: 4–7 business days
• OEM/Bulk orders: As per production schedule

13. What if my product is damaged or defective?

Don’t worry—we stand by our quality. Reach out within 48 hours of delivery, and we’ll resolve it with a replacement or refund.

14. Do OREST products come with a warranty?

Yes, most of our products come with a 1-year warranty against manufacturing defects. Refer to the warranty section on each product page for details.

15. Can I cancel or modify my order?

Orders can be modified or cancelled if they haven’t been shipped yet. For cancellations post-shipping, our return policy applies.

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